ジョブスナップショット


勤務地:
Tokyo
雇用形態:
正社員
分野:
Sales & Marketing
ジョブID:
519086

ジョブサマリー

Position: Customer Experience Manager
Company: European Luxury Goods Brand
Report line: Marketing Director
Location: Tokyo
Salary: 11M

About:
A globally renowned European luxury brand company, which was also founded in the early 1900s. They sell a wide range of products.

Purpose:
The purpose of this job is to create a bridge between customers and the brand.

Under general direction, the Customer Experience Manager plans, organizes, directs and coordinates customer relations activities of the brand. This position is responsible for customer satisfaction, customer recruitment and retention.

To do that, Customer Experience Manager must make use of three disciplines to improve customer experiences:

1) customer loyalty management
2) customer relationship management
3) customer value management

Key Responsibilities:

  • Drive business through Customer & Market Understanding (CRM)
  • Develop Recruiting and Retention strategy based on Customer Journey (CRM)
  • Develop and manage Digital communication strategy and operations (Digital)
  • Lead local campaigns and promotions (Campaign/Promotion)
  • Build relationship with VIP clienteles by planning and executing VIP events (CRM/Retail)
  • Deliver new product knowledge (Product Marketing)
  • Increase the value of Flagship store (Retail)
  • Manage Brand Ambassador (CRM/Management)
  • Strong Team building (Management)



Required experience and skills:

  • CRM
  • Brand Management
  • Management and coaching



Qualification/Education:

  • Native level Japanese / Business Level English
  • University degree
  • Well-developed PC skills


Characteristics Required:

  • Open minded
  • Flexibility
  • High agility
  • Good communication
  • Passion for Brand
  • Fluent English
  • Analytical skills











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Company Type: Fashion & Luxury Company
Title: Customer Experience Manager
Location: Tokyo
Type of employment: Permanent
Compensation: 11M (depending on experience)
Holidays/Vacations: Weekends and national holidays
Social insurance: Yes